Telephone

FDS's two telecentres, located in London and Newcastle, offer a combined total of over 100 CATI stations and are used for over half a million interviews each year. We are replacing our industry standard Quancept software with the latest SPSS Dimensions suite of products during 2007, ensuring that we remain at the forefront of data collection and sample management technologies.

The two centres are interconnected with high speed data links and video-conferencing capability. This ensures the seamless transfer of questionnaires, data and effective interviewer briefing. Pilots can be run from either site, and the system can be interrogated from any telephone, on- or off-site anywhere in the world.

In addition to conventional CATI interviewing increasingly we are utilising new ‘mixed-mode’ capabilities which afford optimal respondent strike-rates through offering completion options online and/or on telephone.

Telephone Team Contact:

Sheila Carey,
Operations Director
Email